Customer Care Representative – Believe

Job Description

As an Artist Support Specialist with TuneCore, you will be supporting a broad spectrum of TuneCore artists from DIY to established, career artists. Our mission is to deliver fast, thoughtful, and high-quality support ensuring a smooth distribution experience for our artists.

• Provide top-level support to our artists through a variety of channels (Email/Social Media/Phone/ Live Chat)

• Master TuneCore’s administrative and front-end systems in order to update and correct account/release issues and facilitate first time success with each new release

• Maintain a customer satisfaction score of 85% or higher

• Handle a high volume of requests, averaging 60+ tickets per day

• Work with external partners (DSPs, payment partners etc) to resolve issues for artists

• Identify and report technical bugs to our product teams

• Offer insights and ideas on process development to help optimize the team’s workflows

• Other duties as required by department leadershi

Qualifications

• At least 2 years of experience working in a high-volume support or customer service environment.

• Knowledge of current music and technology industry trends.

• Clear, concise, and warm communication, both written and verbal (internally and externally).

• Working knowledge of Mac or Windows, Slack, Google Suite, and other common day-to-day SaaS tools.

• Demonstrated transparency, accountability, and a relentless drive, passionate about going above and beyond for customers.

• Ability to provide personalized, empathetic support while remaining efficient in a high-volume environment.

• Adaptable and comfortable managing change in a dynamic work environment.

• Professional, consistent, and positive “can-do” attitude

• Works well both independently and as part of a team.

• Experience with Zendesk or similar ticketing platforms is a plus.

• Experience with technical troubleshooting and bug reporting is also a major plus.