Customer Care Representative – Believe

Job Summary

Believe is hiring a Customer Care Representative in Mumbai to support TuneCore artists across email, social media, phone and live chat while resolving account, release and technical issues.

Job Description

As an Artist Support Specialist with TuneCore, you will be supporting a broad spectrum of TuneCore artists from DIY to established, career artists. Our mission is to deliver fast, thoughtful, and high-quality support ensuring a smooth distribution experience for our artists.

• Provide top-level support to our artists through a variety of channels (Email/Social Media/Phone/ Live Chat)

• Master TuneCore’s administrative and front-end systems in order to update and correct account/release issues and facilitate first time success with each new release

• Maintain a customer satisfaction score of 85% or higher

• Handle a high volume of requests, averaging 60+ tickets per day

• Work with external partners (DSPs, payment partners etc) to resolve issues for artists

• Identify and report technical bugs to our product teams

• Offer insights and ideas on process development to help optimize the team’s workflows
• Other duties as required by department leadershi

Qualifications

• At least 2 years of experience working in a high-volume support or customer service environment.

• Knowledge of current music and technology industry trends.

• Clear, concise, and warm communication, both written and verbal (internally and externally).

• Working knowledge of Mac or Windows, Slack, Google Suite, and other common day-to-day SaaS tools.

• Demonstrated transparency, accountability, and a relentless drive, passionate about going above and beyond for customers.

• Ability to provide personalized, empathetic support while remaining efficient in a high-volume environment.

• Adaptable and comfortable managing change in a dynamic work environment.

• Professional, consistent, and positive “can-do” attitude

• Works well both independently and as part of a team.

• Experience with Zendesk or similar ticketing platforms is a plus.

• Experience with technical troubleshooting and bug reporting is also a major plus.

Apply Now: Interested candidates can apply for the Customer Care Representative role at Believe in Mumbai. Join the team supporting TuneCore artists and building a smoother music distribution experience.