Customer Service Associate – Saregama India Ltd.

Key Responsibilities

• Conduct outbound calls to address customer inquiries, collect feedback, and resolve issues effectively
• Ensure a thorough understanding of basic service policies, procedures, and standards before responding to customer queries
• Maintain high-quality email responses and adhere to defined parameters for calling customers
• Document all telephonic communications with customers accurately in call logs

About Company:

Saregama India Limited, an RP Sanjiv Goenka Group company is India’s oldest music label, youngest film studio, and multi-language TV content producer. It owns India’s largest catalog of music IP of over 130K songs across languages and produces films under the brand of Yoodlee Films. Saregama also owns and retails the digital music player Carvaan. Carvaan is a perfect blend of digital technology and a retro form factor. Saregama’s film production house Yoodlee Films is the country’s youngest boutique film production studio that has over twenty films over the last three years. Over the last 20 years, Saregama has created over 6k hours of content for Sun TV and at any given time broadcasts 3-4 serials creating around 15-16 hours of content per week.

Desired Skills and Experience

MS-Excel

English Proficiency (Spoken)

MS-Office